Phoenix Terms & Conditions:
All product guarantees are subject to the following terms and conditions: The product has been fitted/installed in a well ventilated room with appropriate air extraction, and in accordance with the appropriate fitting instructions, local bylaws, by a competent qualified bathroom installer and in line with general good plumbing practice; The product has been maintained and cared for in accordance with the instructions (including regular and appropriate cleaning); If any product has been modified, misused, neglected, wilfully or accidentally damaged; or if Phoenix have not received payment in full; then the product guarantee is invalid.
The guarantee on all Phoenix products is a minimum of 5 years from the date of supply from Phoenix unless otherwise stated. The guarantee only covers the material structure of products and not serviceable parts that perish due to fair wear and tear. For exclusions visit:
In the event of a guarantee claim, the liability of Phoenix is limited to the product supplied and does not extend to consequential loss or damage arising from defective product. The guarantee applies to the original purchaser ONLY and is not transferable. This guarantee does not affect your statutory rights and is applicable in the UK Mainland and Republic of Ireland (exclusions apply, see webpage for details). All products installed in a commercial or rental property environment carry a 12 month guarantee.
The specifications and prices contained within this website are for information purposes only and, as our products are continually updated, are subject to change without prior notice. We cannot be held responsible for the use of incorrect dimensions shown for first fix without the actual products on site. All dimensions stated on this website are nominal and are subject to manufacturing tolerances. All prices include VAT at 20%.
For technical information and downloadable Data Sheets, please click here.
To guarantee your Phoenix product, please register within 15 days of receipt. Click here.
For product cleaning & maintenance information, please click here.
‡ System Bath Production Item – All these production items are specially produced in our UK factory and have a production/despatch time of approx. 5-7 working days. These items cannot be cancelled or returned after production has commenced.
‡ ‡ Pre Filled Electric Radiator Production Item – All these production items are specially produced in our UK factory and have a production/despatch time of approx. 3-5 working days. These items cannot be cancelled or returned after production has commenced.