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Terms & Conditions

All product guarantees are subject to the following terms and conditions: The product has been fitted/installed in accordance with the appropriate fitting instructions, local bylaws and general good plumbing practice; The product has been maintained and cared for in accordance with the instructions (including regular and appropriate cleaning); If any product has been modified, misused, neglected, wilfully or accidentally damaged then the product guarantee is invalid.

The guarantee on all products is 12 months from the date of supply from Phoenix unless otherwise stated. The guarantee only covers the material structure of products (excluding shattering glass) and not serviceable moving parts that perish due to fair wear and tear such as cartridges, valves, hinges, seals, bulbs etc.

In the event of a guarantee claim, the liability of Phoenix is limited to the product supplied and does not extend to consequential loss or damage arising from defective product. The guarantee applies to the original purchaser ONLY and is not transferable. This guarantee does not affect your statutory rights and is applicable in the UK and Republic of Ireland. All products installed in a commercial environment carry a 12 month guarantee.

The specifications and prices contained on this website are for information purposes only and, as our products are continually updated, are subject to change without prior notice. We cannot be held responsible for the use of incorrect dimensions shown for first fix without the actual products on site. All dimensions stated on this website are nominal and are subject to manufacturing tolerances. All prices include VAT at 20%.

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