After Sales Enquiry Form

This after-sales form must be completed by customers of Phoenix and not end users/consumers.

Only submissions by our trade retail accounts will be accepted and actioned.

1Retailer / Order Details

2Consumer / End User Details

3Product Details

End User Name
First Last
End User Email
End User Phone
Delivery date to consumer
DD slash MM slash YYYY
Send spare to customer?
- Yes
- No
End User Address
Address Line 1 Address Line 2 Town/City County Postal Code Country

Please provide full details on the product that you are reporting the issue on. Failure to include the product code found on your invoice/delivery note may result in a delay with our response time.
Product Code*
Full Product Description
Product Installed?*
- Yes
- No
Installation Date*
DD slash MM slash YYYY
Detailed description of issue*
Please provide as much detail regarding your product issue as possible.
Submit Picture File
Drop files here or

Accepted file types: jpg, jpeg, gifpng, pdf, Max. file size: 256 MB.
Submitting supporting images / photos relating to this enquiry will help us identify the issue and speed up our response for a solution.
All Spares will incur a postage/delivery charge that will be advised on prior to dispatch unless a shortage has been notified within 6 months of the original delivery. Spares parts supplied outside of the terms of our guarantee will be chargeable for the item and postage/delivery.
Phone
This field is for validation purposes and should be left unchanged.