This after-sales form must be completed by customers of Phoenix and not end users/consumers.
Only submissions by our trade retail accounts will be accepted and actioned.
Please provide full details on the product that you are reporting the issue on. Failure to include the product code found on your invoice/delivery note may result in a delay with our response time.
All Spares will incur a postage/delivery charge that will be advised on prior to dispatch unless a shortage has been notified within 6 months of the original delivery. Spares parts supplied outside of the terms of our guarantee will be chargeable for the item and postage/delivery.