Guarantees*
| Product Group | Guarantee | Exclusions |
|---|---|---|
| Standard Baths | 25 Year Manufacturers Acrylic Warranty | |
| Whirlpool Baths | System Bath Warranty – 2 Years with optional extension of additional 2 years – £120 | |
| Bath Panels | 12 months | |
| Shower Trays | 25 Years Manufacturers Acrylic Warranty | |
| Enclosures | Lifetime | Seals & Rollers – 12 Months Shattered Glass – No Guarantee Easy Clean Protection – 2 Years |
| Sanitaryware | 5 Years | Seats & Fittings – 12 Months |
| Vanity Basins | 5 Years | |
| Furniture | 5 Years | Tyne Furniture – 2 Years |
| Mirrors & Cabinets | 5 Years | |
| Radiators | 2 Years | Rad Valves – 12 Months |
| Taps | 15 Years | Cartridges – 5 Years Wastes – 12 Months |
| Shower Valves | 15 Years | Cartridges – 5 Years |
| Shower Heads & Kits | 5 Years | Hoses & Moving Parts – 12 Months |
| Shower Seats | 12 Months | |
| Accessories | 10 Years | |
| Extractor Fan | 2 Years |
* Terms & Conditions apply – see our Terms & Conditions. Applicable on goods purchased from 1st January 2025 onwards.
The guarantee on all products can be found above and will be valid from the date of supply from Phoenix unless otherwise stated. The guarantee only covers the material structure of products (excluding shattering glass) and not serviceable moving parts that perish due to fair wear and tear such as cartridges, valves, hinges, seals, bulbs etc.
Ensure that a shower head is never installed facing outwards towards the shower enclosure/door as water will inevitably escape if large amounts of water are purposely directed at seals or gaps between aluminium and/or glass. If wet doors swing out into a bathroom, water will drip down onto the floor, please ensure that floor coverings are suitable for bathrooms.
