This returns form must be completed by customers of Phoenix and not end users/consumers.

Online Returns Form

In order to process a request for return all information must be provided

Order Details:

Terms and Conditions Of Returns:

  • Any goods returned as not required will be subject to a 50% restocking charge applied to the credit note issued in line with our terms and conditions of sale.
  • Credit will be refused on any goods returned in a condition other than stated below and appropriate carriage charges will be invoiced directly to the customer.
  • Any carriage charges incurred by Phoenix from a result of products not being available for collection when our carrier attempts to collect will be invoiced directly to customer.
  • Collection will only be made from an address of the account holder and not that of an end user/consumer.

I hereby agree to the terms and conditions of this retums request.

Product Information:

Please provide full details on the product that you are reporting the issue on. Failure to include the product code found on your invoice/delivery note may result in a delay with our collection time.

Please provide as much detail regarding your reason for return as possible.

  1. If you wish to send supporting images / photos relating to this enquiry, an email will be delivered to the above email address with a case number and further instructions.

Please do not send an additional order for any item requested as a replacement.

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