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FAQ

Frequently Asked Questions

Phoenix have years of experience in the supply, installation and care of Bathrooms. Here are a selection of common questions and answers for a range of areas. We hope they help you with your choice of products or in the rare case of a problem. If you have any other questions, please contact us. We are here to help.

What are the different types of toilets available?

Back-To-Wall (BTW) describes a toilet that is fixed rigidly to the surface of a supportive wall. The cistern is concealed behind the wall allowing for the waste pipes to be hidden.

Most toilets are Closed-Coupled, this means that the cistern is attached directly to the toilet pan.

A Wall-Hung toilet is attached to wall, this allows the toilet to be elevated off the floor. These toilets can be attached to load bearing walls but can also be installed and supported by a steel framework, which means that they can be fixed to any wall within the bathroom.

You would probably find a Concealed Cistern in a Back-to-Wall or Wall Mounted toilet. The cistern and water chamber is hidden from view usually within the bathroom furniture or in the wall cavity.

Are Phoenix toilets efficient?

All our toilets conform to UK water regulations which state that a flush should use no more than 6 litres. Most Phoenix toilets also have a reduced flush option for further water saving.

What are the different types of basins available?

Countertop sinks sit on top of your vanity unit with the plumbing housed inside so you won't see any pipes. These are very stylish and can be used with freestanding taps or wall basin mixers to create minimalist look.

A Semi-Recessed wash basin is integrated into a vanity unit, but unlike the Countertop, it will overhang the unit at the front. The plumbing will be housed inside the vanity unit. Using bathroom furniture together with Semi-Recessed wash basins provides ample storage.

What is a Pedestal?

A Pedestal is the support underneath your wash basin. A full Pedestal runs vertically from the wash basin to the bathroom floor. A Semi-Pedestal is wall mounted and also hides the pipes.

What are Cloak Room suites?

A Cloakroom Suite is smaller than the standard bathroom suite, it comprises of a basin and toilet usually more compact in size. Our Naples, Dakota, Georgia & Boston ranges are great examples of Cloakroom products.

What are your Baths made from?

Acrylic provides great colour consistency, retains heat and can be formed into many shapes, making it a great choice for baths. Phoenix also offer an option on some models - Amanzonite - This is a reinforced layer which delivers the ultimate in strength, rigidity and heat retention.

What are pivot and bi-fold showers doors?

Pivot doors are extremely popular due to part of the door pivoting back inside the shower tray, this makes the door far more practical and creates less obstruction inside the room.

Depending on your available space a door that folds may be better for your bathroom.

On a bi-fold shower door, the door consists of two panels that concertina together when the door is opened. Whilst one end stays in a fixed position, the other runs along tracks allowing for access.

What are Quad and Neo Shower Enclosures?

These units are perfect for showers that need to be fitted in the corner of the room. Some models have sliding doors so they don't need to open into the room which makes them suitable for tighten spaces.

Do I need a sliding or hinged shower door?

Sliding doors are usually found on larger enclosures as the weight of a hinged door would be too much to support. Sliding doors mean less impact on your available space.

What about Bath Screens?

A bath screen sits on the edge of the bath and is required with a shower/bath to stop water splashing onto your floor. These can be a single piece of glass, a panel with a hinged piece of glass or a double hinged, 2 piece panel. Due to the nature of a bath screen, they are only designed to deflect water and are not impervious to water.

Is the glass safe?

Phoenix Shower Enclosures use CE standard tempered safety glass - so it is very tough but will shatter into tiny pieces, not large shards of glass, to reduce the risk of injury. The glass has also been treated with a specially formulated coating to make it easier to clean.

What is the best way to clean my bath or shower?

Clean after every use with a soft cloth and do not allow limescale to build up in hard water areas. Ensure residual water is removed from the glass after use and clean the glass regularly using soapy water. Don't use any abrasive products or cleaners on any surfaces.

What about cleaning bathroom furniture?

Most everyday stains can be removed by using a damp cloth and soapy water. Do not use any abrasives or scouring pads. Spillages should wiped off immediately as any standing liquids may cause damage. All bathrooms must be adequately ventilated to reduce condensation build up on surfaces and causing water ingress.

How do I clean my basin and toilet?

Clean regularly after use to reduce build up of dirt using warm soapy water, cream or liquid cleaner.

Don't put bleach in the cistern - this can damage the internal fittings. You can of course use bleach in the toilet bowl itself but don't leave strong bleach or cleaners in the WC overnight - they can react and give off poisonous gases. Never close your seat after bleaching and flush the toilet a few times to clear the bleach shortly after applying. Bleach can also cause discolouration to sanitaryware and seats if allowed to sit too long on the surface.

Do you have technical drawings for your products?

Visit our Technical page and type the code or name of the product. You will find PDF versions of the drawings available - These can also be found behind each product in the website listing.. We regularly add new product drawings so keep checking back if it isn't available.

Can I order spare parts?

Please contact your place of purchase with details of any spare part required. We may request an image and proof of purchase to assist with the supply of the correct part.

How can I check the bar pressure in my property?

You will need to check the type of system that is installed - Is there a tank in the loft? If so, this means you have a low pressure gravity system. If there is no tank in the property then the system is either using a mains pressure unvented system, or a combination boiler. In both cases there should be more than 1.0 bar pressure available.

I have a dripping tap.

The main cause of dripping from a tap is because the pipe work hasn't been flushed of debris on installation. Remove the headwork and valve and check the cartridges for signs of debris. If damage is evident, replace the valve/cartridge. Dripping taps can often be caused by limescale build up especially in medium to hard water areas. This can be cleaned but may require replacing from time to time and may incur a charge.

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